Cookies Policy

www.tchibo-coffee.co.uk (our website) is a site operated by Tchibo Coffee International. We are registered in England and Wales under company number 00761849. Our registered office is at Tchibo House, 7-8 Blenheim Road, Epsom, Surrey, KT19 9BE.

Our site uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. A cookie is a small file which asks permission to be placed onto your computer’s hard drive. Once you agree, the file is added and the cookie helps examine web traffic or lets you know when you visit a particular site.

Essentially, cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does NOT give us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Although most web browsers automatically accept cookies, you can usually modify your browser setting to decline cookies to your preference. However, this may prevent you from taking full advantage of our website. Details of how to decline cookies are set out below.

We use cookies on our website and we assume you are ok with this, otherwise please disable cookies in your browser or navigate away and clear cookies set by the website. By continuing to browse the site, you are consenting to our use of cookies.

We reserve the right to modify or amend the use of cookies at any time and for any reason. Any changes will be posted on our site and will take effect as soon as they are posted. By continuing to use our site after any changes are posted you are indicating your acceptance of those changes.

We use the following cookies:

Strictly necessary cookies: These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site.

Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors to our site and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies: These are used to recognise you when you return to our site. This enables us to personalise our content for you and remember your preferences.

Targeting cookies: These cookies record your visit to our site, the pages you have visited and the links you have followed. This information will be used by us and third parties to make our site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Social Website Cookies

So you can easily "Like" or share our content on certain social media sites such Facebook and Twitter we have included sharing buttons on our site. These cookies are set by the third party social media sites to which they relate, including:

  • Facebook
  • Twitter
  • LinkedIn
  • Google Plus

The privacy implications vary from social media site to social media site and will be dependent on the privacy settings you have chosen on these sites, please refer to the social media site's privacy and cookies policy for more information. Please note that third parties may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded video powered by YouTube and Vimeo. Disabling these cookies may mean you cannot access the functions offered by these third parties.

Our third party marketing partners (e.g. Google and Facebook) will use cookies to better target our paid channels.

You can find out more information about the cookies we use and the purposes for which we use them in the table below:

Name

Organisation

Purpose

_ga

GA

Google Analytics cookie, used to distinguish users.

_gat

GA

Google Analytics cookie, Used to throttle request rate.

Unique to each user

PayPal

Payment transactions

_hp2_id

Heap Analytics

Heap Analytics Tracking Cookie.

_hp2_ses

Heap Analytics

Heap Analytics Tracking Cookie.

_hjIncludedInSample

Hotjar

Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

_hjUserId

Hotjar

This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions.

ictf_il

Infinity

Infinity call tracking contains per Installation tracking source cache.

ictf_in

Infinity

Infinity call tracking contains per Installation number replacement source cache.

ictf_master

Infinity

Infinity call tracking stores the unique Visitor Reference.

3rdparty

LiveChat

Checks if the browser’s settings will allow to work on not yet visited pages.

SERVERID_L

LiveChat

haproxy – LiveChat’s load balancer.

__lc.visitor_id

LiveChat

Unique visitor’s ID.

__livechat

LiveChat

Remembers the info of the visitor entering your website.

__livechat_lastvisit

LiveChat

Checks visitor’s last visit.

common_iwcs_0

LiveChat

Synchronises the communication between opened chat tabs.

incap_ses_

LiveChat

LiveChat’s DDoS protection.

lc_window_state

LiveChat

Checks the chat window state (minimized/maximized).

main_window_timestamp

LiveChat

Synchronises the communication between opened chat tabs.

main_window_timestamp_0

LiveChat

Synchronises the communication between opened chat tabs.

message_text

LiveChat

If you are writing a message and you refresh the page, this text will be remembered.

notification[predicted_agent]

LiveChat

Assign the visitor to the specific agent

recent_window

LiveChat

Informs about the last page that the visitor was on.

autoinvite_callback

LiveChat

Checks if a visitor gets the invitation.

mf_[session]

Mouse Flow

A cookie for identifying the browser session.

mf_user

Mouse Flow

A cookie for checking if the user is new or returning.

_vwo_uuid

VWO

This cookie makes sure that a visitor is always served the same version on every visit to a campaign page.

_vis_opt_exp_[experiment_id]_goal_[goal_id]

VWO

This cookie is generated when a goal is made.

_vis_opt_test_cookie

VWO

This is a session (temporary) cookie generated to detect if the cookies are enabled on the browser of the user or not.

_vis_opt_exp_[experiment_id]_combi

VWO

This cookie is generated when users reach a particular combination. This makes sure that users see the same variation that they earlier saw when they visited the page.

_vis_opt_exp_[experiment_id]_exclude

VWO

This cookie is generated when a user has been excluded from a campaign.

_vis_opt_exp_[experiment_id]_split

VWO

This cookie is generated during a Split URL test.

_vis_opt_s

VWO

This cookie detects if the user is new or returning to a particular campaign.

_vis_opt_out

VWO

This cookie indicates that the visitor is not part of the campaign. It is valid for 10 years.

wordfence_verifiedHuman

Wordfence

Cookie used to verify if the visitor is a bot or human.

wfvt_3883187383

Wordfence

Tracks a user duration so that so that the page views can be grouped together

wp-settings-1

WordPress

WordPress cookies needed for wordpress to function.

wp-settings-time-1

WordPress

WordPress cookies needed for wordpress to function.

_session_id

 

Shopify

unique token, sessional. Allows Shopify to store information about your session (referrer, landing page etc.).

_shopify_visit

Shopify

no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq

Shopify

no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart

Shopify

unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id

 

Shopify

unique token, sessional.

storefront_digest

Shopify

unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

  1. technical information, including the Internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Turning Off Cookies

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. The Help function within your browser should tell you how to do this.  For more information about how to change your browser settings please see: www.aboutcookies.org. Doing so however is likely to limit the functionality of our site.