Subscription Policy

Tchibo Subscription Service Terms & Conditions

These Terms govern your participation in Tchibo’s Subscription Service found via Tchibo Shop and is between you and Tchibo Coffee International Ltd or any of Tchibo’s affiliates ("Tchibo" or "Us" or "We"). These Terms constitute the entire agreement between you and Tchibo in relation to the Subscription Service. Please read these Terms carefully. By placing an order through Tchibo’s Subscription Service, you confirm your acceptance of these Terms. In conjunction with these terms, please see our Privacy Policy and Cookie Policy.

Benefits of Subscribing

By subscribing to Tchibo’s Subscription Service, you are offered a discount off the then-current purchase price for regularly scheduled deliveries of the relevant products you elect for subscription. The particulars of each product are identified on the detail page for each relevant product.

Eligible Purchases

Only selected products sold on Tchibo Shop and as listing on the applicable landing page qualify for subscription under the Subscription Service ("Subscription Products"). Products eligible for the Subscription Service may change from time to time. Subscribe & Save orders are subject to our currently in force Delivery Information. No minimum quantities apply however any orders made via the Subscription Service shall be for consumer use only, and Tchibo reserve the right to reject any Subscription order where Tchibo so determines, in its sole discretion, that the quantities ordered by you are in excess of a reasonable consumer quantity.

Ordering & Availability

Once you have subscribed to regular deliveries for Subscription Products, products will be ordered and delivered automatically at the delivery frequency chosen by you at the time of subscription without any further action required by you. Some subscription and product details (including price, discount and availability) may change over time. Each relevant order will be subject to the then applicable subscription and product details. Before each order is dispatched to you, you will receive an order confirmation including order details ("Order Confirmation"). You will also be sent an e-mail at the address associated with your account confirming to you that we have dispatched the Subscription Product.

Each order constitutes a separate offer from you to purchase a Subscription Product. The contract of sale for each Subscription Product is concluded when the product is dispatched to you.

If any Subscription Product is not available on the date it is scheduled to be dispatched to you, you will be notified of the delay and we will attempt to fulfil the order as soon as reasonably possible, whereby it will be dispatched to you without any further action required by you. Delay due to non-availability of any Subscription Product will not affect the Subscription Service discount applicable to any other subscriptions you may have or to future orders for the same subscription. If the Subscription Product does not become available within a reasonable period of time, Tchibo reserve the right to cancel that applicable subscription and no funds shall be deducted.

If any Subscription Product is no longer available under the Subscription Service, Tchibo shall contact you of this fact and offer you the option to either cancel your subscription or modify your subscription to a suitable alternative.

If you wish to return a Subscription Product, please see our Returns Policy.

Payment & Renewal

For each Subscription Service order you will be charged the price (including VAT where appropriate) of each Subscription Product on the day your order is processed, as detailed in the Order Confirmation, less the applicable Subscription Service discount.

The Subscription Service discount you receive will be the discount applicable to your Subscription Products at the time your order is processed, as detailed in the Order Confirmation. Temporary discounts and time limited or special offers only apply to orders placed while that discount or offer is available.

Your subscription(s) continue until cancelled. The price of each order will be charged to the payment method used to create your subscription. If we are unable to complete your order using the payment method you used to create your subscription or otherwise indicated by you, you will be contacted by our third party payment provider to arrange an alternative payment method. Until such time as an alternative payment method is confirmed, your subscription(s) will be cancelled.

Cancellation & Modification

You may modify or cancel your subscription(s) at any time. Cancellation or modification will not affect Subscription Service orders for which you have already received dispatch notification. You can cancel or modify your subscription at any time using the link emailed to you when you first setup your subscription.

We retain the right to cancel your subscriptions at any time. If Tchibo exercise this right, you will be notified and you will only be charged for orders made via Subscription Service which you have already received a dispatch notification. Any failure by Tchibo to enforce any rights incurred by way of your non-compliance with these Terms shall not constitute a waiver of any of Tchibo’s respective rights and remedies.

If a subscription(s) is cancelled, you will only be charged for the orders dispatched to you and no further orders via the Subscription Service for that Subscription Product will be placed. Cancellation of a subscription for any reason might decrease the discounts applicable to your remaining subscriptions.

If you reactivate a subscription that you previously cancelled, the discount applicable to your reactivated subscription may not be the same discount that was in effect prior to cancellation. The new discount will be applied to your future orders of those respective Subscription Products.

If any problems arise with your delivery address or payment method, which Tchibo are unable to address, Tchibo shall notify you via e-mail using the e-mail address associated with your subscription and your subscription(s) will be automatically placed on hold. No additional orders placed via the Subscription Service will be processed or dispatched until the problem is resolved.

Limitation of Liability

Without prejudice to limitation of liability to the maximum extent allowed by applicable law, Tchibo’s maximum liability to you will not exceed the amount of all payments of Subscription Service orders actually made by in the past 12 months immediately preceding the cause of action.

Nothing in these Terms limits or excludes your statutory rights as consumer or our responsibility for death or personal injury caused by our or any Third Party Seller's negligence or wilful misconduct.

Amendments

Tchibo may, at any time, change these Terms by posting the revised terms on Tchibo Shop. Your continued participation in the Subscription Service constitutes your acceptance of those amended changes. If you do not agree to any amendments to these Terms, you must cancel your Subscription Service. Details on how to cancel your subscriptions can be found on the Help Page.

If any provision of these Terms is found to be invalid, void, or for any reason unenforceable, that relevant provision shall be deemed severable and will not affect the validity and enforceability of any remaining terms and conditions.